1-Parties

This Passenger Transport and Service Agreement (the "Agreement") is made between "YT TRANSFER VE YAZILIM HİZMETLERİ A.Ş," operating at Sancak Mah. Trabzon Cad. No: 233/A, Yomra, Trabzon 61250 (hereinafter referred to as "Yomra Tour") and the passengers who make reservations via www.yomratour.com and/or on behalf of whom a reservation is made (hereinafter referred to as the "Passenger").

Unless otherwise stated in this Agreement, "Yomra Tour" and "Passenger" are individually referred to as the "Party" and collectively as the "Parties."

2-Subject

With this Agreement, the Parties agree on the following terms and conditions for the provision of airport transfer services within the borders of Turkey, both before and after flights. The services will involve the transportation of passengers between the airport and their addresses or vice versa, using the designated vehicles. The transfer service will be provided in exchange for the agreed payment, which will be collected by "Yomra Tour" according to the terms outlined in this Agreement.

3- Service and Payment Information

3.1. The contract amount, including VAT, is specified in the service details.

3.2. I agree that any fees for the transfer service I have purchased and/or will purchase under this Agreement will be collected by Yomra Tour using the credit card I enter on the IYZICO screen. I authorize Yomra Tour to charge my credit card for this purpose.

3.3. The invoice issuance period for the purchased service is 7 days from the date of purchase, including the purchase date, provided it does not exceed the limits set by the Tax Procedure Law (V.U.K.).

Payment Method: Bank Card or Credit Card

4-General Provisions

4.1 The passenger is obliged to act in accordance with all relevant legislation, including the Traffic Law, and must comply with all rules, such as wearing a seatbelt and adhering to in-vehicle safety rules, as required by law.

4.2 If the passenger purchases the transfer service via credit card or bank card, even if they have not signed the service contract, they are deemed to have accepted the written terms of the relevant contract.

4.3 In order to benefit from the transfer service, the passenger must make a reservation at least 2 hours before the transfer time. During religious and national holidays, New Year, and other official holidays, the reservation must be made at least 24 hours in advance. Reservations can be canceled by the passenger up to 24 hours before the transfer time. In such cases, the amount paid for the service will be refunded to the passenger. No refund will be made for cancellations made after the specified time limits.

4.4 In all journey services, the passenger does not have the authority to change the route. Requests to stop at a different location, or to wait at a location for an extended time, will not be accepted. For VIP transfer services, any requests for different locations other than the route(s) specified in the contract will be charged an additional fee for each location.

4.5 Yomra Tour, at its discretion, is responsible for allocating vehicles that are suitable for the number of passengers and luggage specified by the passenger when purchasing the transfer service. Yomra Tour also guarantees that all vehicles assigned for the service have completed their periodic maintenance and include required items such as a spare tire, first aid kit, fire extinguisher, and reflectors. Yomra Tour will not be responsible for any bodily or material damage suffered by the passenger or any loss or damage to luggage due to a traffic accident or any other reason during the transfer. The passenger acknowledges and agrees that Yomra Tour will not have any liability under the provisions of the Turkish Code of Obligations or any other applicable laws in the event of such incidents.

4.6 The passenger must ensure that the number of passengers and the luggage information provided at the time of booking are accepted by Yomra Tour. Passengers or luggage exceeding the accepted limits will not be allowed on the vehicle. If the passenger cancels the transfer for this reason, no refund will be made.

4.7 The passenger is required to prove their identity to the vehicle personnel through legal identification documents and the reservation confirmation. If the passenger does not meet this obligation, the transfer will not be performed. However, if Yomra Tour is convinced that the passenger has received approval from the credit card holder who made the reservation, the passenger may still benefit from the service.

4.8 Yomra Tour is not responsible for the loss or damage of any items forgotten by the passenger inside the vehicle. If the passenger notices any forgotten item, they must immediately contact Yomra Tour’s customer service. If the item is found, the passenger is required to collect it from the specified address. If requested, Yomra Tour may deliver the forgotten item to the passenger's address for an additional fee.

4.9 Yomra Tour does not accept bags such as sacks, trunks, or boxes as luggage. The passenger is allowed one carry-on bag and one suitcase (the carry-on must not exceed 8 kg, and the suitcase must not exceed 32 kg). The passenger also guarantees that their luggage does not contain any flammable, explosive, illegal, or prohibited materials as per Turkish law. If any prohibited items are found, the luggage will not be accepted in the vehicle. In such cases, the passenger will not be entitled to claim any compensation from Yomra Tour. If prohibited items are discovered during the transfer, Yomra Tour will immediately notify the authorities. If the items are not discovered by the driver and are found by law enforcement during a random check, the passenger will be liable for any resulting damages and costs.

4.10 Pet transfers in Yomra Tour vehicles are only allowed in a secure cage, provided that the pet does not disturb other passengers. Only cats, dogs, and small non-aggressive birds are allowed. The cage dimensions must be a maximum of 23*40*55 cm.

4.11 Passenger Information

4.11.1 The passenger’s reservation details or preliminary information will be shared via email and/or SMS. The passenger is responsible for ensuring the accuracy of the contact information provided. Yomra Tour is not liable for any failure to deliver information if the provided contact details are incorrect.

4.11.2 For shared transfers, the estimated pick-up time will be shared with the passenger via email and/or SMS 12 hours prior to the transfer. For VIP services, the transfer will be arranged according to the passenger's chosen pick-up and drop-off times.

4.12 For transfers from certain points to the airport, Yomra Tour guarantees that the vehicle assigned for the transfer will be at the designated point at the scheduled time. The transfer time and date will be communicated to the passenger in advance via email and SMS. A delay of up to 20 minutes will be considered a reasonable delay, except for extraordinary circumstances, unexpected events, force majeure, traffic, etc. If the transfer is delayed beyond 20 minutes due to security personnel at sites or housing complexes preventing vehicle entry, Yomra Tour will not be held responsible. If the passenger does not wait for the vehicle after a 20-minute delay, no refund will be made. The passenger must be ready at the designated pick-up point with their luggage at the scheduled time. If the passenger is not present within 5 minutes of the pick-up time, the vehicle is not obligated to wait further. The time notifications provided by Yomra Tour’s operations, customer service, and drivers are binding for both parties.

4.13 In cases of delays exceeding two hours or due to unexpected reasons, Yomra Tour is no longer obliged to wait at the airport. For shared transfers, the transfer will be made based on the availability of time and vehicles. For VIP transfers, a vehicle will be assigned by Yomra Tour to perform the service.

4.14 For operational reasons at airports, the vehicle will pick up the passenger within a minimum of 10 minutes and a maximum of 20 minutes. When the transfer is from an address, there is a 15-minute delay allowance.

5. CANCELLATION – REFUND TERMS

5.1. If the times have passed or the conditions are not met, the right to cancel cannot be used, and Yomra Tour will not refund any fees.

5.2 If the reservation was made via Yomra Tour's website, mobile app, or call center, changes and cancellations can be made through any of the online sales channels or by providing the reference code and identity details to the call center.

Yomra Tour reserves the right to cancel a reservation and/or transfer unilaterally due to force majeure events, natural disasters, hail, flood, traffic accidents, etc. In such cases, if no fault is attributable to Yomra Tour, no refund will be made.

5.3 Passengers who cancel their reservation within 24 hours of the scheduled transfer time (for shared transfers), or after the transfer time (for VIP transfers), will be considered no-shows and no refund will be given.

5.4 For promotional services purchased by the passenger, no cancellation, changes, or refunds will be made under any circumstances.

Any costs, such as commission fees charged by banks or financial institutions for credit card refunds, will be deducted from the refund issued to the passenger.

5.5 For reservations made in installments, cancellations will be refunded in installments to the original payment card account.

In case of cancellation by Yomra Tour, the passenger will be notified as soon as possible.

5.6 If the passenger fails to fulfill their obligations under this agreement or causes the reservation to be canceled or fails to use the service due to their fault or negligence, Yomra Tour will not have any liability. All legal rights of Yomra Tour are reserved, including the collection of the service fee.

5.10 Rules to be followed during travel with Yomra Tour:

- No alcohol or drugs may be consumed inside the vehicle.

- Avoid actions that would distract the driver.

- Do not speak loudly inside the vehicle.

- Respect other passengers' rights and do not disturb them.

- Do not eat inside the vehicle during the journey.

- Avoid actions that could endanger the safety of the journey.

- Always wear a seatbelt.

- In case of damage to the vehicle by the passenger, the cost of the damage will be invoiced to the passenger.